Delivery Options Overview

At IsaleeEko, we offer bulk delivery services and you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will be contacted based on the delivery options made available.

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Designated  Area

Track your order status

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Exchange or Return of Goods

At Isalee Eko African and Caribbean Store, we are dedicated to providing high-quality products. However, we understand that issues may arise. This Refund Policy explains how we handle refunds and exchanges.

1. Returns

Due to the perishable nature of our products, we do not accept returns. Please ensure you review your order carefully before completing your purchase.

2. Refund Requests

If you are not satisfied with your order, you may request a refund within 48 hours of receiving your items. Refund requests made after this period will not be accepted.

3. Customer Responsibility

If a refund is granted, customers are responsible for any return shipping costs. Refunds will not be issued for products that are returned without prior approval.

4. Refund Method

Approved refunds will be issued as store credit, which can be applied to future purchases on our website. Store credit is non-transferable and non-refundable.

5. Refund Eligibility

Refunds may be issued under the following circumstances:

  • The item was damaged during shipping.
  • The wrong item or SKU was delivered.

To request a refund, please contact us at returns@isaleeeko.ca with your order number, a description of the issue, and any supporting photos or documents.

For additional questions or concerns, contact our support team at returns@isaleeeko.ca

Need Help? Talk to Someone

FAQs

My order hasn't arrived yet. Where is it?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Do you deliver on public holidays?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do you deliver to my postcode?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Is next-day delivery available on all orders?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do I need to be there to sign for delivery?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.