Effective Date: 11/01/2025

Isalee Eko African and Caribbean Store (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect and process the following categories of personal data:

  • Identity Information: Your name.
  • Contact Information: Your email address and physical address.
  • Transaction Information: Details about payments and purchases made on our website.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Order Fulfillment: To process, confirm, and deliver your orders.
  • Customer Support: To address your inquiries, provide support, or handle disputes.
  • Marketing Communications: To send promotional offers, newsletters, and updates (with your consent).
  • Service Improvement: To analyze trends and improve our website and services.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with third parties to facilitate the provision of our services, including:

  • Payment Processors: To handle payments securely.
  • Shipping Providers: To deliver your orders.
  • Analytics Tools: To understand user behavior and improve our website.

These third parties are contractually obligated to protect your data in compliance with applicable laws.

4. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your data is no longer needed, we securely delete or anonymize it.

5. Your Rights

Under applicable privacy laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccuracies in your data.
  • Erasure: Request the deletion of your personal data.

To exercise your rights, contact us at info@isaleeeko.ca. Please note that some requests may require verification of your identity.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss. However, no system is entirely secure, and we cannot guarantee absolute security.

For any questions about our Privacy Policy, contact us at info@isaleeeko.ca .

Extras

Comments

Note: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Note: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Note: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Note: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Note: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Note: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Note: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Note: Visitor comments may be checked through an automated spam detection service.