Effective Date: 11/01/2025

At Isalee Eko African and Caribbean Store, we are dedicated to providing high-quality products. However, we understand that issues may arise. This Refund Policy explains how we handle refunds and exchanges.

1. Returns

Due to the perishable nature of our products, we do not accept returns. Please ensure you review your order carefully before completing your purchase.

2. Refund Requests

If you are not satisfied with your order, you may request a refund within 48 hours of receiving your items. Refund requests made after this period will not be accepted.

3. Customer Responsibility

If a refund is granted, customers are responsible for any return shipping costs. Refunds will not be issued for products that are returned without prior approval.

4. Refund Method

Approved refunds will be issued as store credit, which can be applied to future purchases on our website. Store credit is non-transferable and non-refundable.

5. Refund Eligibility

Refunds may be issued under the following circumstances:

  • The item was damaged during shipping.
  • The wrong item or SKU was delivered.

To request a refund, please contact us at returns@isaleeeko.ca with your order number, a description of the issue, and any supporting photos or documents.

For additional questions or concerns, contact our support team at returns@isaleeeko.ca