Effective Date:11/01/2025

At Isalee Eko African and Caribbean Store, we are committed to delivering your orders efficiently and ensuring your satisfaction. This Shipping Policy outlines how we process and ship your orders.

1. Shipping Destinations

We currently ship to addresses within Canada and selected states in the United States. Please note that we do not ship internationally beyond these regions.

2. Shipping Options

We offer the following shipping methods to suit your needs:

  • Standard Shipping: Reliable and economical delivery.
  • Express Shipping: Faster delivery for urgent orders.

Shipping costs and delivery times will vary depending on your location and the chosen shipping method.

3. Order Processing Time

Orders are processed within 7 business days from the date of purchase. Once your order is shipped, you will receive a confirmation email with tracking information.

4. Perishable Goods

Due to the perishable nature of our products, all orders are carefully packed and shipped promptly to ensure freshness. We are not responsible for delays caused by factors beyond our control, such as courier service interruptions.

5. Shipping Restrictions

We only ship items available for sale on our website. We do not ship prohibited or restricted items. Please ensure the delivery address provided is accurate to avoid delays or misdeliveries.

For any inquiries about shipping, contact us at shipping@isaleeeko.ca